Facet Jewellers and Facet LTD honour a 28 Day Returns Policy with goods purchased online through our website We aim to refund all returns within a reasonable amount of time, but we guarantee that all refunds will be made within 10 days of receiving the returned goods. If goods are not in suitable condition to be refunded or returned upon arrival, we will contact you. Refunds exclude the cost of delivery, return delivery is at your own expense.


How do return an order?

Return By Post

- Item(s) can be returned for a refund provided that they have NOT been worn and are in the same condition that they were sold. You have 28 days from the date of delivery to return your order if you wish to do so.

- If you wish to return an item for exchange or refund, please email

- Please return the item(s) in original packaging and condition to our returns address within 28 days of delivery. 


Facet Jewellers Returns, 

1 Upper Georges Street, 

Dun Laoghaire,

Co. Dublin



Facet Jewellers and Facet Ltd take no responsibility for the loss of any item(s) in transit during a return to us. We advise the use of registered mail or another insured and tracked postal service. Alternatively, you can return your items free of charge by hand in-store. Please make sure items are accompanied by proof of purchase. For more information, please email

© 2020 Facet LTD trading as Facet Jewellers, All Rights Reserved.